A little clarity goes a long way.
Helpful answers about estimates, repair planning and visiting Platinum Auto Body.
Can you help with towing and roadside assistance?
Platinum Auto Body offers 24/7 towing and roadside assistance. Visit the towing page for contact details. Confirm dispatch, location coverage and arrival arrangements directly with the team; an online estimate does not dispatch assistance.
Can I arrange a rental while my vehicle is repaired?
Discuss a replacement vehicle and rental dates with the team. Availability, rates, eligibility and pickup arrangements are confirmed when booking. Insurance rental coverage depends on your policy.
How do I get started with an estimate?
Use the estimate request form when online requests are available, or visit our Lowell location to discuss your vehicle. Confirm availability with the shop before arranging a visit.
How long will my repair take?
Timing depends on the extent of the damage, parts availability, any necessary approvals and the complexity of the repair. The team can discuss timing after inspecting your vehicle.
Can I send photos of the damage?
Yes. The online estimate form supports JPG, PNG and WebP photos. Photos help explain the damage, but an in-person inspection may be needed before a repair estimate can be finalized.
What information should I have ready?
Your vehicle year, make and model, contact information and a short description of the damage are a helpful start. If applicable, have your insurance company and claim number available.
Where are you located?
You can find Platinum Auto Body at 35 Wamesit Street, Lowell, MA 01852. Use the directions link to plan your route.
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Back on the road.
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